IVR-ASR Energy Utility Benchmarking Report
Market Strategies International and the IVR Doctors are pleased to announce that the Seventh Annual IVR-ASR (Interactive Voice Response and Automated Speech Recognition) Energy Utility Benchmarking Report will be released on May 25th.
This year, the report, which was conceived and created by Mark Camack and Peter Brandt, the IVR Doctors, rates and evaluates a record 84 (72 U.S./12 Canadian) electric, gas, and combination utilities, whose systems use both touchtone and speech recognition. It contains over 100 pages of benchmarking best practices, charts, tables, graphics and analysis, and rankings in each of three key categories: Functionality, Usability, and Aesthetics.
Subscribers get first-hand analysis of industry trends in the only industry report that measures IVRs/ASRs from the "inside out" and from the "outside in."
In addition, those who purchase the report are entitled to a free one hour teleconference with the authors on the report and the company's individual system, with "quick hit" suggestions for improvement, as a typical deliverable.
Who should purchase this study?
- Call Center Managers (to improve operational efficiency)
- Market Research (to improve customer satisfaction)
- CFOs and CIOs (to improve the bottom line)
The report provides subscribers:
- A detailed ranking of more than 84 U.S. and Canadian utilities, including both investor owned utilities (IOUs) and municipally-owned utilities
- An accurate, timely view of what your competitors and peers are doing to upgrade their IVR-ASR systems so that you can respond accordingly and learn from their success and mistakes
- A free, proprietary, one-hour teleconference consultation with the IVR Doctors tailored to your IVR-ASR menu structure
Publication date: May 25, 2011
Pre-publication price: $995
After publication: $1,495
For more information or to purchase the report, visit the IVR Doctors.